Título :	Use of a modelling tool to optimise the organisation of the demand for Primary Oral Health Care in the Brazilian Unified Health System
Autor :	Sasaki, Katia Miyuki Neres, Talitha Giovanna da Silva Silva, Erica Tatiane da Zeredo, Jorge Luis Lopes
metadata.dc.contributor.affiliation:	Fiocruz Fiocruz Fiocruz Universidade de Brasília
Assunto::	Saúde bucal Atenção primária à saúde Fluxo de trabalho
Fecha de publicación :	2024
Editorial :	Quintessenz Publishing
Citación :	SASAKI, Katia Miyuki et al. Use of a modelling tool to optimise the organisation of the demand for Primary Oral Health Care in the Brazilian Unified Health System. Oral Health and Preventive Dentistry, [S. l.], v. 22, 2024. DOI: 10.3290/j.ohpd.b4836027. Disponível em: https://www.quintessence-publishing.com/deu/en/article/4836027/oral-health-and-preventive-dentistry/2024/volume-22/use-of-a-modelling-tool-to-optimise-the-organisation-of-the-demand-for-primary-oral-health-care-in-the-brazilian-unified-health-system. Acesso em: 09 out. 2024.
Abstract:	Purpose: To describe the use of work process modelling to optimise the organisation of the demand for oral health treatment in primary care units in Brazil. Materials and Methods: The oral health care routine was at first described as the “AS IS” model, which was evaluated by the oral team professionals, rearranged, and further described as the “TO BE” model described using a business process management modelling tool. The significant increase in the demand of patients due to restrictions offered by the dental service in addition to non-urgent treatments being avoided by patients during COVID-19 pandemic was also considered. Results: Structuring the work processes in a visual way using modelling tools was useful to picture the entire treatment process and adjust when needed. The use of the managerial tool was useful to understand and reorganise the workflow of organising the demand and ultimately improve the efficiency of the resources. The use of such managerial tools helped oral health professionals to efficiently rearrange their tasks and set priorities to meet their needs. Conclusions: With the use of management tools, each unit can readjust its structures and ways of working, aiming to improve the quality of public health care services provided to patients.
metadata.dc.description.unidade:	Faculdade UnB Ceilândia (FCE) Colegiado de Bases Biológicas e da Saúde (FCE-BASES)
metadata.dc.description.ppg:	Programa de Pós-Graduação em Ciências e Tecnologias em Saúde
DOI:	10.3290/j.ohpd.b4836027
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