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dc.contributor.authorGardenghi, John Lenon Cardoso-
dc.contributor.authorPereira, Lucas Gomes-
dc.contributor.authorAlcântara, Shayane Marques-
dc.contributor.authorFigueiredo, Rejane Maria da Costa-
dc.contributor.authorRamos, Cristiane Soares-
dc.contributor.authorRibeiro Júnior, Luiz Carlos Miyadaira-
dc.date.accessioned2021-03-26T18:55:50Z-
dc.date.available2021-03-26T18:55:50Z-
dc.date.issued2020-08-27-
dc.identifier.citationGARDENGHI, John Lenon Cardoso et al. Digitalization by means of a prototyping process: the case of a Brazilian public service. Information, v. 11, n. 9, 413, 2020. DOI: https://doi.org/10.3390/info11090413. Disponível em: https://www.mdpi.com/2078-2489/11/9/413. Acesso em: 26 mar. 2021.pt_BR
dc.identifier.urihttps://repositorio.unb.br/handle/10482/40352-
dc.language.isoInglêspt_BR
dc.publisherMDPIpt_BR
dc.rightsAcesso Abertopt_BR
dc.titleDigitalization by means of a prototyping process : the case of a Brazilian public servicept_BR
dc.typeArtigopt_BR
dc.subject.keywordTransformação digitalpt_BR
dc.subject.keywordGoverno eletrônicopt_BR
dc.subject.keywordServiço público - prototipagempt_BR
dc.rights.license© 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).pt_BR
dc.identifier.doihttps://doi.org/10.3390/info11090413pt_BR
dc.description.abstract1Digital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transformed into a digital service. This was performed with a prototyping approach made of six steps: diagnose the service, analyze the service, identify the requirements, and elaborate, verify, and validate the prototype. To perform the digitalization, an automation tool was used, and there was constant interaction with the service provider. This article offers a detailed process to implement digitalization by means of prototyping, which can be used by other organizations to make services digital.pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0003-4443-8090pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-5166-549Xpt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-6489-1111pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-8243-7924pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-6235-5590pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-6738-3788pt_BR
dc.description.unidadeFaculdade UnB Gama (FGA)-
Appears in Collections:Artigos publicados em periódicos e afins

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